Customer Support
Submit an
Inquiry
Inquiry
Policy reference is provided below.
For anything not covered, use the form below.
For anything not covered, use the form below.
Response Time
24-72 hrs
General Support
info@carboncore.supply
Hours
Mon - Fri
Business and IP Collaborations
For partnerships, licensing, and IP collaboration inquiries only, contact paolo@carboncore.supply directly. Order and support inquiries should use the form below.
Policy reference
Topic
Details
Returns Accepted
USA - free return shipping. Canada and International - customer covers return shipping.
Return Window
30 days after purchase. 10 days post-delivery for pre-orders.
Damaged Items
Prepaid label at no charge. Photo evidence required.
Defect Reporting Window
Manufacturing defects must be reported within 14 days of delivery.
Sale Items
Final sale - no returns or exchanges.
Estimated fulfillment time
Allow 4-10 business days after receiving tracking number.
Tracking Number Not Moving?
Label created is not the same as physically shipped.